Clients may of course amend plans to meet alterations on the day in which case the final cost will reflect any additional time, miles or other services provided. Extra charges will apply if your route involves toll roads, congestion charges or parking charges.
Wherever possible, we require at least 24 hours’ notice to secure a booking. At short notice please phone us for availability, we will try to help wherever we can.
Journeys booked from airports, train stations and seaports the onus is on the passenger to locate the driver not the driver to locate the passenger. On booking any such journey we will advise a definite pick up point that the passenger must locate.
Any failure on the passenger’s part to locate the driver will result in a charge to the passenger’s credit/debit card or invoice submitted. Passengers failing to show up 1.5 hours after the confirmed arrival time will be charged for the transfer and parking costs if they do not inform us of delays at customs or immigration by telephone.
We may also leave after this time period for our other travel. Passengers should notify us if they did not board at the earliest opportunity.
Waiting time charges
We are happy to stop for comfort breaks of 10 mins or less. Longer stops, such as for meals will be charged extra at our waiting time rate. If advised at time of booking this service will be included in the agreed rate.
Airport collections: Unless special arrangements are requested, 60 minutes waiting time will be allowed free of charge from the time the flight has landed. Thereafter, waiting time charges will apply at our current standard rate.
Non-Airport collections: Except for a 10 minute “grace” period, waiting charges will apply and any additional waiting time during the duration of the booking will be charged extra to the agreed fare at our standard waiting time rate.
Waiting time is charged at £30 per hour or £7.50 per 15 minutes (or any part 15-minute period thereof).
We accept payments in the following currencies: GBP
Payments and Deposits
Payment is due 7 days before the date of your booking unless the travel is on account or agreed otherwise. Payment can be made by cash, BACS transfer, credit/debit card on our secure online payment form or by calling our office telephone number. Cheques should be made payable to Executive Cars Derby Ltd. Details of how to pay will be forwarded via invoice after confirmation of booking.
** Prices are NOT subject to VAT **
A 50% deposit is required at the time of booking for our Wedding Car service.
A minimum fare of £45.00 applies for any single journey in a E Class vehicle, £50.00 in an S Class (LWB) saloon vehicle and £55.00 in a V Class MPV vehicle.
Our vehicles currently meet the London Ultra Low Emission Zone (ULEZ) standard but extras such as the London Congestion Charge (LCC), toll roads and drop off airport car parking will be charged at cost price unless agreed beforehand.
Airport Meet and Greet Service
Due to the ever increasing car parking charges at UK Airports our in-terminal Meet and Greet service will be an additional £10.00 on top of the quoted price regardless of vehicle class.
Airport Call and Collect Service
Please call when you are through immigration and baggage collection and meet your chauffeur at an arranged meeting point within 15 minutes. Airport car parking will be charged at cost price.
Retail Price Index (RPI)
We reserve the right to increase our prices in line with the Retail Price Index (RPI) which will take effect after 1st March 2020. This reflects the increase in the costs to run and invest in the company and services we provide.
Late Payment Charge
It is a condition of this agreement that invoices shall be paid in full within 30 days of issue thereof. Should an invoice not be paid within 30 days, any outstanding invoice(s) shall immediately become due and payable.
Our credit terms are strictly 30 days from the date of invoice unless previously agreed otherwise.
Without prejudice to the Company’s rights hereunder, all monies due to the company in respect of provision of the services which are not paid by the due date shall bear interest on the balance of such monies due at the rate of 8% per month plus the Bank of England base rate (0.75%).
The customer shall not be entitled for any reason to withhold payment of monies due to Executive Cars Derby Ltd. The company reserves the right to enforce this late payment charge until payment is received in full by Executive Cars Derby Ltd in respect thereof.
Executive Cars Derby Ltd Disclaimer
** The Company accepts no responsibility for any delays caused by circumstances outside of its control **
We do not accept any liability and cannot be held responsible for any loss financial or professional for missed flights, trains or buses or delays caused by road traffic accidents, flooding, snow or adverse weather conditions, theft, congestion, mechanical breakdowns/punctures, terrorist attacks, acts of God or if we were given the wrong booking information. Passengers should allow additional time for outbound airport transfers to cover for unexpected delays which may make you late for onward travel.
Every effort will be made by Executive Cars Derby Ltd and its drivers to get passengers to their destination on time or early. Passengers should check their collection times and enquire about any known delays to ensure they leave with enough time to complete the journey ahead and arrive on schedule.
In the very unlikely event of a problem, complaint or dissatisfaction with our service, it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
The content of this Website, including but not limited to text, graphics, logos, software and trademarks are the property of Executive Cars Derby Ltd and are protected by copyright and other laws. Executive Cars Derby Ltd does not tolerate copyright infringement and will actively pursue any known infringement to the full extent of the law.
We reserve the right to amend, change, delete or add to these terms and conditions whenever we deem it necessary.
© Copyright 2020 Executive Cars Derby Ltd