If a booking is cancelled by the customer within 48 hours from the start of the period of hire, 25% of all monies paid will be non-refundable.
If a booking is cancelled by the customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
If a booking is cancelled by the customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.
We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.
No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver and/or invoice issued if the journey is not pre-paid.
In the event of very bad weather we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.
The hirer is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers effected by drunkenness or drugs may be refused permission to travel for the safety of the vehicle, other passengers and the driver’s decision is final. No refund will be available in these cases.
Refunds to credit/debit cards can only be refunded to the original card used within 7 days of the original booking date. Refunds made by cheque can only be made out to the customers name that made the original booking. This will be posted to the customer within 5 working days of the original booking date.
We accept payments in the following currencies: GBP
We reserve the right to amend, change, delete or add to this cancellation and refund policy whenever we deem it necessary.
© Copyright 2019 Executive Cars Derby Ltd